Privacy Policy for
Pink Lotus

Pink Lotus is committed to safeguarding the privacy and security of our clients and their data. As a pioneering provider of AI-driven surveillance solutions, we recognize the importance of transparency and accountability in how we handle information. This Privacy Policy outlines the types of data we collect, how we use it, and the measures we take to protect it, ensuring compliance with applicable laws and regulations.

1. Scope and Applicability

This Privacy Policy applies to all personal, technical, and video data collected through Pink Lotus's surveillance and monitoring services. It covers data interactions with Pink Lotus software, websites, and affiliated services offered to clients for enhanced productivity, security, and operational insights.

2. Information We Collect

Personal Data:
Contact Information: Names, email addresses, and phone numbers for users authorized to access Pink Lotus services.
Account Details: Information required to set up and manage user accounts, including usernames, passwords, and security questions.

Video and Image Data:
CCTV footage and images used to provide real-time insights, analyze patterns, and identify security violations. This data is processed by Pink Lotus’s advanced AI system to generate actionable insights.

Technical Data:
Usage and Analytics Data: Includes IP addresses, device types, operating systems, browser types, and user interaction data to improve service functionality and security.
Cookies and Tracking Technologies: Used on our website and services to enhance user experience, maintain security, and analyze website traffic. Users can manage cookies through their browser settings.

Derived and Automated Insights:
AI-driven outputs that analyze trends, identify security incidents, and provide operational insights, which are used to enhance client productivity and operational effectiveness.

3. Legal Bases for Data Processing

Pink Lotus processes personal data under the following legal bases, in accordance with applicable data protection laws:
Contractual Necessity: To provide our surveillance and monitoring services effectively.
Legitimate Interests: To improve our services, maintain security, and carry out necessary business operations.
Compliance with Legal Obligations: To meet legal, regulatory, and security obligations.
User Consent: For specific processing activities, where required by law, consent will be obtained from data subjects.

4. How We Use Your Information

Data is collected on local device and a separate AWS instance, for advanced security. The data collected through Pink Lotus services is used solely to support, deliver, and enhance our offerings:
Real-Time Monitoring: Identifying incidents in real-time using AI-powered video analysis, helping clients take immediate action where necessary.
Pattern Recognition and Analytics: Leveraging computer vision to provide actionable insights, optimize productivity, and improve workplace safety.
Quality and Improvement: Using data insights to refine our technology, improve service reliability, and enhance user experience.
Compliance and Legal Obligations: Ensuring adherence to legal requirements and industry standards for surveillance and data security.

6. International Data Transfers

Pink Lotus employs AWS infrastructure for storing or process data on servers outside of the user’s jurisdiction. AWS instances are governed by international data transfers, we ensure compliance with relevant data protection laws and implement standard contractual clauses and safeguards to protect user data.

5. Data Sharing and Disclosure

Pink Lotus does not sell or rent personal data. Data sharing will reflect on AWS logs and device logs for reference, shared only under the following conditions:
Partners Providers: Subscription and plan details shared with partners, who work with us to setup the service. These providers are bound by confidentiality agreements and are prohibited from using data outside our instructions.
Legal Requirements: We may disclose data if required by law or in response to valid legal processes (e.g., subpoenas, court orders) to protect Pink Lotus’s rights, user safety, or public security.
Business Transactions: In the event of a merger, acquisition, or asset sale, data may be transferred to the new ownership under similar terms and protections as outlined here. This too on the request of the original entity.

7. Data Retention Policy

Data collected by Pink Lotus is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law:
Video Data: Stored for a predetermined period, generally not exceeding [specify, e.g., 30 days], and securely deleted or anonymized afterward.
Personal Data: Retained for the duration of the client relationship and securely erased or anonymized when no longer necessary.

If users request deletion of their data, Pink Lotus will endeavor to comply, subject to legal or regulatory retention obligations.

8. Data Security Measures

Pink Lotus is dedicated to protecting the integrity, confidentiality, and availability of data through rigorous security measures, including:
Encryption: Data, especially sensitive information, is encrypted both in transit and at rest.
Access Controls: Only authorized personnel have access to data, protected by role-based access and multi-factor authentication.
Security Audits and Penetration Testing: Routine evaluations and testing to identify vulnerabilities and strengthen data protection protocols.
Incident Response Plan: In the event of a security breach, we implement rapid-response procedures, notify affected parties, and follow legal obligations regarding data breach notification.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights concerning your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Correct any inaccurate or incomplete information.
Deletion (Right to Be Forgotten): Request deletion of data where it is no longer necessary for processing.
Portability: Receive your data in a structured, machine-readable format.
Objection to Processing: Object to certain types of processing where it impacts your rights and freedoms.
Restrict Processing: Request a temporary halt to data processing under specific circumstances.

To exercise your rights, please contact us using the information provided in Section 11.

10. Cookies and Tracking Technologies

Pink Lotus uses cookies and other tracking technologies to improve user experience and ensure the security of our services. By using our services, you agree to the use of cookies as described here. You may manage your cookie preferences through your browser settings, though this may affect functionality.

11. Contact Information

For inquiries related to this Privacy Policy, your rights, or data protection practices, please contact us:
Email : info@pinklotus.ai
Address : 6-3-790/8, Flat No. 1,
Bathina Apartments, Ameerpet,
Hyderabad, Telangana ,
India - 500016
Phone : +91 70750 24141

12. Policy Updates

Pink Lotus reserves the right to update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will notify users of significant changes via our website or direct communication. The “Effective Date” at the top of this policy indicates when the policy was last revised.